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Legal

Content Removal & DMCA

This page is how material is taken off https://lustai.chat. It has two routes. The urgent route, below, is for material that depicts a minor or a real person who did not consent: it is open to anyone, needs no proof of identity, and is handled outside the ordinary queue. The ordinary notice route is for everything else, including copyright.

Urgent: a minor, or a person who did not consent

Send whatever you have. All we strictly need is enough to find the material: the address of the page it is on, or the identifier shown next to it, or a description of where you saw it. A missing detail is not a reason to wait — send the report, and we will come back to you if we need more.

On this route we act first and assess afterwards. The material is taken out of public view while we look at it, because leaving it up during an assessment is the greater harm. Where a report appears to concern a minor, the account behind it is suspended at once and terminated without refund if the report is borne out, and we preserve the material and that account's records rather than deleting them, so that they can be disclosed to law enforcement. Reporting that material to law enforcement and to the competent child-protection reporting body is our stated response to it — see the Acceptable Use Policy.

We would rather receive a report that turns out to be mistaken than not receive one. A good-faith report on this route costs you nothing, and being wrong about it is not treated as abuse of the process.

Please do not attach the material itself. A link or an identifier is enough, and forwarding an image that may depict a minor can be an offence in itself. What you send us is used to deal with the report; if the matter goes to law enforcement, your report may go with it, including any contact details you gave us. See the Privacy Policy.

What can be reported here

This procedure covers anything the service makes visible to people other than you:

  • images, video and audio published by us as part of a character — every one of them generated by a model;
  • characters created by users and made public: the name, the biography, the portrait, and any image the user uploaded for it;
  • a user's public profile: their nickname and their profile photo;
  • comments left under a public character.

Your own chats are not published. Messages, prompts and media generated inside a conversation are visible to that account and are not shown to other users, so removing them is a request about your own data rather than a removal notice — the route for that is in the Privacy Policy. A question about a charge, a subscription or a refund belongs in the Refund & Cancellation Policy, and conduct by another user is handled under the Acceptable Use Policy.

The ordinary notice procedure

Send an ordinary removal notice to [email protected]. We answer within 7 days of receiving it. A notice must contain all of the following. One that is missing an element is still read, but we then have to write back for the rest, and that costs days.

  1. The address (URL) or the identifier of each item you are reporting, precise enough that we can find it without guessing.
  2. What is wrong with it, described in your own words.
  3. The right or the rule you are relying on: your copyright, your trade mark, your image rights or privacy, the law of a named country, or a specific rule in our Acceptable Use Policy.
  4. Your name and an email address we can reply to. If you are acting for someone else, say for whom and in what capacity.
  5. A statement that you have a good-faith belief that the material is unlawful, infringes the right you rely on, or breaches our rules.
  6. A statement that the information in your notice is accurate.

One matter per email, please. Several addresses that are all the same complaint belong in a single notice; two unrelated complaints in one email get one answer and one of them gets lost. Write in English if you can — it is the language this service is operated in, and a notice we have to translate takes longer.

What we do with a notice

You get a reply within 7 days that says one of three things: what we removed, what we still need from you, or why we are not acting. When we do act, the measures available to us are:

  • taking the item out of public view — unpublishing a user-created character, or reverting it to private;
  • deleting a comment, a nickname or a profile photo;
  • deleting the stored file behind a published image, video or audio clip;
  • restricting the account that posted or generated it, up to permanent termination;
  • reporting the matter to law enforcement, where the material appears to involve a minor.

Material we take down may still exist in our records for a period after it stops being visible — we need it to answer a counter-notice, a complaint or a legal request. Retention periods are in the Privacy Policy.

Prompts are screened automatically before anything is generated, and generated images are passed through an automated nudity and safety classifier before they are shown. Those filters are statistical: they block a great deal and they miss things. A notice from you is not a second opinion on a filter — it is how we find out what the filter got wrong.

We cannot decide a contested question of fact the way a court can — who owns a photograph, whether a person consented, whether a licence covers a use. Where a claim is genuinely disputed and no safety question arises, we will either keep the material down until the dispute is resolved between you, or decline to act and tell you plainly why.

Machine-generated imagery: what we can and cannot establish

Every character on this service is fictional, and the visual and audio material we publish is produced by generative models. There was no photo session, no model and no performer behind it. That is stated in full in our 18 U.S.C. §2257 Exemption Statement.

So a report that says “this is my photograph” about material we generated is investigated on that basis. The output is not a photograph of anyone, and we say so. The real question underneath such a report is usually resemblance: whether the image is recognisably a particular living person. That we do act on — a recognisable likeness of a real person, used without their consent, is prohibited by our rules and comes down, whether or not any single photograph can be shown to be behind it.

Where the service lets a user upload an image — a portrait for a character they create, or a profile photo — that image was not generated by us. A “this is my photograph” claim about an upload is treated as exactly that, and uploading another person's image is a breach of the Acceptable Use Policy on its own.

Three things we cannot do, stated so that you do not wait for them:

  • we cannot tell you which material a third-party model was trained on, or confirm whether a specific photograph influenced a specific output;
  • we cannot verify anyone's identity. We do not check identity documents, selfies or payment records, and the 18+ confirmation on this site is a self-declaration and nothing more. That is true of the person who uploaded material, of the person reporting it, and of the person said to be depicted;
  • we cannot promise that material once generated exists nowhere else. We can remove it from this service; we have no reach over a copy someone downloaded.

The second of those is why the urgent route does not ask you to prove who you are. If identity is something we cannot check, making it a precondition would delay the reports that matter most and prove nothing.

If your content was removed: counter-notice and appeal

If we remove something you posted, we tell you what was removed and why, at the email address on your account, where you have given us one — with one exception: a removal concerning material that depicts a minor is not discussed with the account holder, as the Acceptable Use Policy states. Otherwise, if you believe the removal was a mistake or that the wrong item was taken down, you can send a counter-notice to [email protected]. It must contain:

  1. identification of the material that was removed, and where it appeared before it was removed;
  2. a statement that you have a good-faith belief the material was removed as a result of a mistake or a misidentification — for a copyright claim, made under penalty of perjury;
  3. your name, postal address, telephone number and email address;
  4. a statement that you consent to a copy of your counter-notice, including your contact details, being sent to the person who complained;
  5. your physical or electronic signature.

We forward the counter-notice to the complainant and reach a decision within 7 days of receiving it. Either the material goes back up and we tell you, or it stays down and we tell you why. For a copyright matter, the DMCA framework contemplates that the complainant may instead seek a court order restraining the use; if they tell us they have done so, the material stays down and we say so.

Nothing on this page is legal advice, and none of these steps replaces or extends a deadline that a law gives you. You are free to go to a court or to a regulator at any point, whether or not you use this procedure first.

Repeat infringers

Accounts that repeatedly post material we have to remove lose access to the service. We keep a record of upheld notices against an account and terminate it when that record shows a pattern rather than a mistake. Termination for a breach of the Acceptable Use Policy carries no refund, and any unspent gems are forfeited — the consequences are set out in the Terms of Service and the Refund & Cancellation Policy.

Reposting material we have removed, or opening a new account in order to repost it, is a separate breach and is treated as evidence of a pattern rather than as a fresh first offence. We enforce against the person as far as the signals available to us let us recognise them, not merely against the one account.

Material depicting a minor has no strike count. The first instance ends the account permanently and is reported to the authorities.

If our answer does not satisfy you

Reply in the same email thread first, saying what we got wrong — most outcomes turn on a detail that was not in the original notice. If that does not resolve it, escalate under the Complaints Policy: a complaint gets a reply from a person within 48 hours, and that page sets out how far it can be taken from there.

This procedure is voluntary and it is not a court. It does not limit any right you have to go to a competent authority, a regulator, or a court. Disputes with us are governed by [GOVERNING LAW] and heard in [COURTS WITH JURISDICTION], as set out in the Terms of Service.

Where to write

Urgent reports (a minor, or a person who did not consent)
[email protected] — subject line “URGENT”, answered within 24 hours
Removal notices, copyright, counter-notices
[email protected] — answered within 7 days
Everything else (account, billing, general support)
[email protected]
Operator
[LEGAL ENTITY NAME], [REGISTERED ADDRESS] ([COMPANY REGISTRATION NUMBER])