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Terms of Service

These terms are the agreement between you and [LEGAL ENTITY NAME] for your use of https://lustai.chat — a service where you talk to fictional AI companions and generate images, video and voice with them. Everything on it is machine-generated, much of it is sexually explicit, and it is for adults only. Read these terms together with the Acceptable Use Policy and the Refund & Cancellation Policy: between them those two answer most of the questions people actually have.

Who you are contracting with

The service is operated by [LEGAL ENTITY NAME]. In these terms, “we”, “us” and “our” mean that company, “the service” means the website at https://lustai.chat and the applications we publish for it, and “you” means the person using it.

Operator
[LEGAL ENTITY NAME]
Registered address
[REGISTERED ADDRESS]
Registration number
[COMPANY REGISTRATION NUMBER]
Legal enquiries and notices
[email protected]
Support, billing and account questions
[email protected]

You accept these terms by confirming that you are at least 18 and entering the site, by using any part of the service, or by making a purchase. If you do not accept them, do not use the service.

These documents are part of this agreement and cover their subjects in more detail than this page does. Where one of them is more specific, it governs:

What the service is

The service is entertainment software. It gives you fictional characters — “companions” — and a set of generative features to use with them:

  • text conversations, where every reply is produced by a language model from your message, the character's written description and what the system has retained of the conversation;
  • synthesised speech, so a reply can be listened to instead of read;
  • generated images and video of a companion, from a prompt you write or from an image you provide;
  • in-service extras such as gifts, and other features metered in gems.

Every companion is fictional and every reply, image, video and voice clip is machine-generated. No companion is a real person, none is operated by a human being typing to you, and no image on the service is a photograph of anybody. Every character is depicted as being 18 years of age or older; see the §2257 Exemption Statement.

Everything we sell is digital content supplied over the internet and available immediately: a subscription starts and gems are credited as soon as the payment provider confirms the payment, and generated media is produced on demand for your account. There is nothing to ship and nothing to send back, which is why cancellation and refunds work the way the Refund & Cancellation Policy describes.

The service is what it is at the moment you use it. Companions, features, free allowances, prices and gem prices change; characters, models and features can be added, altered or withdrawn. We do not promise that a particular companion, model, feature or price will stay available.

Adults only (18+)

The service contains sexually explicit material generated by artificial intelligence. You may use it only if you are at least 18 years old, and only if you have reached the age of majority where you live, where that age is higher.

The confirmation shown before you enter the site is a self-declaration. We do not check an identity document, we do not ask for a selfie, we do not use an age-verification service, and we do not infer your age from your card or from any third party. Pressing the button is your statement that you are old enough, and we act on it.

By using the service you confirm, each time, that:

  • you are at least 18 and an adult under the law that applies to you;
  • you are choosing to see sexually explicit material, voluntarily and for your own private use;
  • you will not show it to anyone under 18, and will not let a minor use your device, your browser session or your account to reach it;
  • it is lawful for you to view this material where you are — if it is not, you must not use the service.

If a minor uses a device that you also use, secure it: operating systems and browsers ship parental controls and content filtering, and they work regardless of what any website does.

If we learn, or have reasonable grounds to believe, that a user is under 18 or has given a minor access to the service, we terminate that account immediately and without refund. We do the same for any attempt to make the service produce material involving a minor — see the Acceptable Use Policy.

Accounts, including guest accounts

An account exists for you from the moment you enter the site, before you register anything. That anonymous “guest” account is what holds your conversations, your gem balance and your age confirmation. It is anchored by a cookie in your browser and a token stored by the site — both are listed in the Cookie Policy.

If you later register with an email address or with Google Sign-In, that same account becomes your registered one: your conversations, your gem balance and your age confirmation stay on it. Signing in to an account you already have somewhere else is a different thing — it switches this browser to that account, and an anonymous session left behind is not merged into it. Registering is what makes an account recoverable: a guest account can only be identified by that cookie and token, so if they are cleared or lost we have no way to prove it was yours and cannot restore it, its history or its gems.

While you use the service:

  • keep one account. Creating another one to claim free allowances again, or to come back after a termination, is a breach of these terms;
  • keep your sign-in to yourself. You are responsible for everything done through your account, including purchases, unless it happened because of a failure on our side;
  • do not sell, rent, lend, share or transfer your account or your access to it;
  • tell [email protected] promptly if you think someone else is using your account.

We may refuse or undo a registration, and may reset free allowances, where an account was made to evade a limit, a payment or a ban.

The licence we give you

Subject to these terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the service for your own private, non-commercial entertainment. That licence is the whole of what you receive. Nothing on the service is sold to you, and no ownership of anything passes to you.

The licence lasts while your account is open and in good standing. It ends when the account is closed by you or terminated by us, and it does not survive either.

You may not, and may not attempt to, or help anyone else to:

  • resell the service, sublicense it, or give or charge anyone else for access to it;
  • use bots, scrapers, crawlers or any other automated means to use the service or to download its content in bulk;
  • reverse engineer, decompile or otherwise try to extract the software, the models, their weights or the system prompts behind the companions;
  • circumvent or interfere with rate limits, free allowances, paid gates, moderation or the age confirmation;
  • use the service, or anything obtained from it, to train, fine-tune or evaluate another machine-learning model, or to assemble a dataset;
  • use our name, our marks, or the companions' names, biographies and artwork outside the service without our written permission.

The service, its software, the companions and their names, biographies, artwork and voices, and everything else we publish on the site, remain ours or our licensors'. Any right not expressly granted to you in these terms stays with us.

Content you submit

“Your content” is everything you send to the service: messages, prompts and instructions, images you upload, and anything else you provide.

You keep whatever rights you already have in your content. So that we can run the service, you grant us a worldwide, royalty-free, non-exclusive licence to store, copy, transmit, display back to you and process your content — including sending it to the providers that host our systems and run the models — for as long as we need it to operate the service, to meet a legal obligation and to investigate abuse. We do not sell your content and we do not publish it as our own. Which providers are involved, and how long content is kept, is in the Privacy Policy.

You are responsible for what you submit, and you confirm that you are entitled to submit it and that it does not breach the Acceptable Use Policy. An image you upload must be of you or of nobody: uploading a photograph of another person, or of any minor, is prohibited outright and is not made acceptable by consent, context or intent.

A request can be refused before it runs, and content already produced can be removed — the automated screening that does that is described under Prohibited use below. We are not obliged to store your content, to keep a backup of it, or to give it back to you in any particular form.

Do not send us anything you need kept in confidence beyond ordinary handling: identity documents, payment card details typed into a message, health information, or another person's personal data. Conversations are stored, and we can read them when we investigate a report, a payment dispute or a safety signal.

Content the service generates

“Generated content” is what the service produces: a companion's replies, and the images, video and audio made for your account.

We grant you a non-exclusive, worldwide, revocable licence to keep and use the generated media produced for your account for your own private, non-commercial purposes. Selling it, publishing it as a product or service, redistributing it at scale and any other commercial use are not permitted — see the Acceptable Use Policy.

Two limits on that licence are deliberate, and are stated here rather than left to be discovered:

  • we do not claim that you own generated output, and we do not warrant that anybody does. In many jurisdictions material produced by a machine has no author and attracts no copyright, and we cannot grant you rights that do not exist;
  • nothing generated for you is exclusive to you. The models are shared, and similar or identical output can be produced for another user from a similar prompt.

We keep the right to store, use, moderate and analyse generated content in order to operate, debug, secure and improve the service, and to enforce these terms. Where generated content shows a companion's name, likeness, artwork or voice, those remain ours or our licensors'.

You must not present generated content as a photograph, as a recording of a real event, or as the words, image or endorsement of a real person. Doing so is a breach of these terms and of the Acceptable Use Policy, and it is the misuse that does the most damage to people who never used this service.

Gems: what they are and what they are not

Gems are a virtual in-service token. They unlock metered features: messages beyond a free allowance, generated images and video, voice, gifts and, where a plan allows it, the subscription itself. You get them by buying a pack, as part of a subscription, or from rewards and promotions we choose to run.

The rules for gems are short and none of them is negotiable:

  • Gems are not money. They are not currency, not electronic money, not a payment instrument and not a deposit. A gem is a limited licence to use a feature of this service, counted in units.
  • Gems have no cash value. They cannot be redeemed, exchanged, cashed out or paid back to you in money, and no exchange rate to a currency exists.
  • Gems are not transferable. They cannot be moved to another account, given to another person, sold, traded or inherited.
  • A gem is spent at the moment the action it pays for is confirmed. Spent gems are consumed immediately and irreversibly, and nothing spent is refundable.
  • Gem prices for actions, the size of a pack and the number of gems included with a plan are set by us and can change. We do not reduce a balance you already hold when a price changes.
  • Gems bought with money, gems included with a subscription and gems from a reward are the same units and are spent the same way. We do not track them separately for you.

When a paid action starts, the gems it costs are reserved. They are charged when the action succeeds and released back to your balance if it fails, so a failed generation does not cost you gems.

Gems are forfeited, with no payment or compensation of any kind:

  • if we terminate your account because you broke these terms or the Acceptable Use Policy;
  • if you delete your account, including any gems you bought and have not spent.

What can be refunded, and what cannot, is in the Refund & Cancellation Policy.

Subscriptions, auto-renewal and billing

We sell two things: a Premium subscription, and one-off packs of gems. Both are digital content and both are delivered as soon as the payment is confirmed.

While a Premium subscription is active it gives unlimited text chat, an allowance of gems for each subscription period, and a discount on gem prices. What a specific plan costs, how long its period is, how many gems it includes and what else it gives are shown on the plan before you pay. Metered features are still paid for in gems, out of the allowance the plan includes.

Prices are shown and charged in US dollars (USD). Checkout is hosted by our payment provider, PagatorPay: you enter your card details on their page, not on ours. Full card numbers never reach our servers — we receive a confirmation of the payment and identifiers for it, and nothing that could be used to charge your card again outside the provider's own recurring arrangement.

On your card statement the charge appears as [CARD STATEMENT DESCRIPTOR].

Some plans renew automatically and some do not. Which one a plan is, and how often it would be charged, is stated on the plan before you buy it:

  • an auto-renewing plan charges your card again at the start of each new period, for the same amount as the charge you agreed to at checkout, until you cancel. No further action by you is needed for that charge to happen — that is what auto-renewal means;
  • a one-off plan is a single charge for a single period. Nothing further is taken, and access simply ends when the period does.

You can cancel auto-renewal at any time. Cancelling stops future charges and does not cut short the period you have already paid for: access runs to the end of it. Cancelling does not refund what has already been charged and does not restore gems you have already spent. How to cancel, and what is refundable, is in the Refund & Cancellation Policy.

While an auto-renewing subscription is active you cannot start a second one. To move to a different plan, cancel the current subscription first.

If a renewal payment fails, the provider may try again; access continues for the period you have already paid for and Premium benefits stop when it runs out unpaid. If we change what a plan costs, the new price applies to purchases made after the change: a renewal already running keeps taking the amount you agreed to at checkout, and we do not raise the amount charged under an arrangement you already have. Currency conversion and any fees your own bank adds are between you and your bank; we neither receive them nor refund them.

Prohibited use

What you may not do, ask for, or upload is listed in the Acceptable Use Policy. It is part of these terms and it is the document to read before you ask a companion for something out of the ordinary. It is not restated here, with two exceptions that are absolute:

  • Nothing involving minors. No content, prompt, roleplay, description, upload or request involving anyone under 18, or any character presented, styled or described as being under that age — and no attempt to steer a companion or a filter towards it.
  • Nothing involving a real person. No uploading someone else's photograph, no “undressing” an image, no deepfakes, no sexual or intimate content depicting an identifiable real person, whether or not they would consent.

Prompts are screened automatically before generation and generated images are screened by an automated classifier, so requests of this kind are usually refused before anything is produced. A refusal does not close the matter: the attempt is itself a violation, and it is recorded and acted on as one.

A breach ends in immediate termination without refund, with any gems forfeited. Material involving a minor is reported to the competent authorities. If you find content on the service that should not be there, report it through Content Removal & DMCA — a report about a minor, or about content published without the consent of the person shown, is accepted from anyone and handled outside the ordinary queue, within 24 hours.

Suspension, termination and deleting your account

We may suspend or terminate your account, or remove content, with immediate effect if:

  • you are, or we have reasonable grounds to believe you are, under 18, or you have given a minor access to the service;
  • you breach these terms or the Acceptable Use Policy;
  • you use the service unlawfully, or in a way that harms other users, us, or the providers we depend on;
  • you attempt to defraud us or the payment provider — including using a card you are not entitled to use, and raising chargebacks instead of asking us;
  • a law, a court, a regulator, or the payment provider or another supplier we depend on requires it.

When an account is terminated for one of those reasons: access ends at once; unspent gems are forfeited; the remainder of a paid subscription period is not refunded; and we owe you nothing for conversations or media you can no longer reach.

If you believe a suspension or termination was wrong, say so through the Complaints Policy. We reply to a complaint within 48 hours and aim to resolve it within 30 days.

You can stop using the service whenever you like, and you can delete your account yourself in your account settings. If you cannot reach that screen, write to [email protected].

Deleting an account is not reversible. Your sign-in stops working for good, the account is deactivated so nothing more can be sent, generated or charged on it, and the email address and any Google sign-in on it are released so they can be used for a new account. We do not put a deleted account back together, and its conversations and media cannot be reached through it again. Unspent gems — including gems you paid for — are lost and are not refunded.

Cancel auto-renewal before you delete the account. Deleting your account does not, by itself, cancel an auto-renewing subscription at the payment provider. Cancel auto-renewal first, confirm that it is off, and then delete the account — otherwise your card can be charged again for a subscription you can no longer use. How to cancel is in the Refund & Cancellation Policy.

Closing the account is not the same as erasing what is stored. What happens to the data behind a deleted account, how long any of it is kept, and how to ask for a copy or an erasure, is in the Privacy Policy.

What we do not promise, and what we are liable for

The companions are software. Each reply is generated by a statistical model from your message, the character's written description and whatever the system has retained of the conversation. There is nobody on the other side, nobody is reading along as you type, and nothing a companion says is a statement by us or by any person.

Assume the consequences rather than be surprised by them:

  • generated output can be factually wrong, invented, inconsistent with earlier messages, or out of character;
  • generated output can be offensive, distressing or simply not what you asked for, including in a sexual context;
  • a companion may claim to remember something it does not, to be a human being, or to have feelings, plans or a body. None of that is true;
  • quality, memory and availability depend on third-party models and infrastructure, and can change without notice.

The service is provided “as is” and “as available”. To the extent the law allows, we exclude every warranty that is not written into these terms — including any warranty that the service will be uninterrupted, timely, secure or error-free, that it will fit a particular purpose of yours, and any warranty about the accuracy, quality or legal status of generated content.

We do not guarantee uptime, and we do not promise to keep conversations or generated media available forever. Download anything you want to keep.

To the extent the law allows: we are not liable for indirect or consequential loss, for lost profit, lost data, lost opportunity or lost goodwill, or for distress arising from content you chose to generate or to view; and our total liability to you, for all claims connected with the service and these terms taken together, is limited to the total amount you have paid us for the service.

You are responsible for how you use the service and for what you do with what it generates, including anything you show to another person. To the extent the law allows, you will cover the losses, claims and reasonable costs we incur because you breached these terms or the Acceptable Use Policy, or because of content you submitted.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and any mandatory right you have as a consumer where you live.

How these terms change, and how you find out

We change these terms when the service or the law changes. The current edition is always the one published at /legal/terms, and the “Last updated” date at the top of this page identifies it. That date is the edition string the service itself publishes, so the page you are reading and the edition the applications know about are the same value.

How you learn about a change, stated plainly, because the honest answer is shorter than the reassuring one:

  • the new text is published on this page and the “Last updated” date changes;
  • when an edition is materially new, the 18+ and terms confirmation appears again the next time you open the site, and confirming it is your acceptance of the new edition;
  • we do not send an email when a document changes, and there is no notification inside the service;
  • we do not keep a per-user history of editions. Your account records the current confirmation and which edition it was given for, and nothing more.

If you keep using the service after a new edition is published, you accept it. If you do not accept it, stop using the service and delete your account. If you want a record of the edition you agreed to, save or print a copy of this page — we cannot produce an old one for you.

A change takes effect when it is published. It does not apply retroactively to a purchase already made or to a period already paid for.

Governing law, disputes and general terms

These terms, and any dispute or claim arising out of them or out of your use of the service, are governed by [GOVERNING LAW], without regard to its conflict-of-laws rules.

Disputes are subject to the jurisdiction of [COURTS WITH JURISDICTION]. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, nor of any right you have under that law to bring proceedings there.

Before going to court, use the route built for the problem — each of them is faster than litigation and none of them costs you anything:

  1. A charge you do not recognise, or a refund: [email protected], within 60 days of the charge. See the Refund & Cancellation Policy.
  2. Content that should be taken down: Content Removal & DMCA — answered within 7 days, and within 24 hours for a report about a minor or about content published without the consent of the person shown.
  3. Anything else about the service or a decision we made: Complaints Policy — first reply within 48 hours, resolution within 30 days.
  4. A question about these terms, or a formal legal notice: [email protected], with a copy by post to [LEGAL ENTITY NAME], [REGISTERED ADDRESS].

You must not use the service where doing so would be unlawful, and you are responsible for complying with the law that applies to you. We may make the service, or part of it, unavailable in a country.

General: if any provision of these terms is found unenforceable, the rest stays in force. Our not enforcing a term on one occasion is not a waiver of it. You may not transfer your rights or obligations under these terms; we may transfer ours to another company as part of a reorganisation or a sale of the business, without reducing your rights under these terms. These terms, together with the documents listed at the top of this page, are the whole of the agreement between us about the service. They are written in English; any translation is provided for convenience and the English text governs.